Frequently Asked Questions

Click the registration button on the pl67 homepage and complete the sign-up form with your full legal name, date of birth, email address and a secure password. You will receive a verification email to activate your account. Once confirmed, you can log in and begin the KYC process before making your first deposit.

You must be at least 18 years old to register on pl67, or meet the higher minimum age required by the operator's licensing jurisdiction. Age verification is mandatory before any real-money activity is permitted. Accounts found to belong to minors are permanently closed and all associated funds are returned subject to compliance review.

pl67 requires a valid government-issued photo ID — typically your Pakistani CNIC or passport — along with proof of your current residential address dated within the last three months. Depending on your account activity level, a source-of-funds declaration may also be requested. All documents are submitted securely through the verification portal in your account settings.

No. Each individual is permitted one active pl67 account only. Operating multiple accounts is a breach of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending balances. If you have forgotten your login credentials, use the password recovery option rather than registering a new account.

Click 'Forgot Password' on the login page and enter the email address linked to your pl67 account. You will receive a secure reset link valid for 15 minutes. If you do not receive the email within a few minutes, check your spam folder. For further assistance, contact our support team at [email protected].

pl67 supports deposits in Pakistani Rupees (PKR/Rs). Minimum and maximum deposit amounts vary by payment method and account verification level. As a general guide, minimum deposits start from PKR 500, while higher limits apply to fully verified accounts. Always check the cashier section for the exact limits applicable to your chosen payment method at the time of deposit.

The cashier section of pl67 lists all currently available deposit and withdrawal methods. Commonly referenced options in Pakistan include bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, and mobile wallets such as Easypaisa, JazzCash and Raast. Please note that these are contextual references only — pl67 does not imply that any bank or wallet provider endorses or supports gambling transactions.

Withdrawal processing times vary by method. Once your withdrawal request is approved by our finance team — typically within 24 hours on business days — funds are dispatched. Bank transfers may take 1–3 business days to reflect in your account. Mobile wallet withdrawals are generally faster. Fully KYC-verified accounts experience fewer delays. Contact support if your withdrawal has not arrived within the stated timeframe.

Common reasons for withdrawal delays include an incomplete KYC verification, an unmet bonus wagering requirement, a mismatch between the deposit and withdrawal method, or a pending compliance review. Log in to your account to check any outstanding verification steps. If the issue is unclear, contact our support team at [email protected] with your transaction reference number for a detailed update.

pl67 does not charge transaction fees on standard deposits or withdrawals from its side. However, your bank or mobile wallet provider may apply their own charges independently — this is outside pl67's control. Currency conversion fees may also apply if your account currency differs from the transaction currency. Always review the cashier page for the most current fee information before transacting.

pl67 covers a wide range of sports markets. Cricket is particularly popular with Pakistani users — you can bet on Pakistan national team matches, ICC tournaments, PSL T20 fixtures and other domestic and international competitions. Football, tennis, basketball, UFC and live in-play markets are also available. Check the sportsbook lobby for the full list of active markets and upcoming fixtures.

In-play betting lets you place wagers on a sporting event while it is in progress. Odds update in real time to reflect the current state of the match. For example, during a PSL T20 match you can bet on the next wicket, next six or overall match result as each over is bowled. Live markets are available across cricket, football, tennis and other sports, subject to operator availability.

pl67's casino section features slot games from leading software providers, classic and modern table games including blackjack, roulette and baccarat, a live casino lobby with real dealers streamed in high definition, and video poker variants. Game availability may vary by region and licensing conditions. Browse the casino lobby for the current full catalogue of titles available to your account.

RTP stands for Return to Player — the theoretical percentage of total wagered money that a game pays back to players over a large number of rounds. For example, a slot with 96% RTP returns PKR 96 for every PKR 100 wagered on average over time. RTP is a long-term statistical measure, not a session guarantee. Always check the RTP of a game in its info panel before playing.

Yes. The pl67 platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete sportsbook, casino and account management features through your smartphone browser without needing to download a separate app. A stable mobile data or Wi-Fi connection is recommended, particularly for live casino streaming and in-play sports betting.

pl67 offers a range of promotional incentives including welcome deposit bonuses, free bet credits for sports, reload bonuses and loyalty rewards for regular players. Specific offers vary by season and may align with major events such as ICC Cricket World Cup tournaments or PSL campaigns. All bonuses are subject to individual terms, wagering requirements and eligibility criteria detailed on the promotions page.

A wagering requirement specifies how many times a bonus amount must be bet before any winnings derived from it can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must place a total of PKR 10,000 in qualifying bets before requesting a cashout of bonus-linked funds. Always read the specific terms of each offer before opting in.

Welcome bonuses are typically credited automatically upon making a qualifying first deposit that meets the minimum threshold stated in the offer terms. In some cases a promotional code may be required — enter it in the designated field during the deposit process. Bonuses are not applied retroactively, so ensure you meet all eligibility conditions before completing your deposit.

Yes. You can opt out of all promotional communications at any time through the notification preferences section of your account settings. You may also contact [email protected] to request removal from marketing lists. Players who have active responsible gambling limits in place are automatically excluded from bonus marketing during the restriction period, in line with our player welfare commitments.

Bonuses may not be credited if your deposit fell below the minimum qualifying amount, if your account KYC is incomplete, if you did not enter a required promotional code, or if you had previously opted out of bonus communications. Some promotions also exclude certain payment methods. Check the specific offer terms first, then contact our support team with your deposit reference if you believe the bonus should have applied.

Log in to your pl67 account and navigate to the Responsible Gambling section within your account settings. You can set daily, weekly or monthly deposit limits and loss limits from there. Limits take effect immediately. Any request to increase a limit carries a 24-hour cooling-off period before it becomes active, giving you time to reconsider your decision.

Self-exclusion suspends your pl67 account for a period of your choosing — 6 months, 1 year, 2 years or permanently. Once activated, you cannot log in, deposit or place bets for the duration of the exclusion. The process can be initiated through account settings or by contacting [email protected]. Self-exclusion cannot be reversed before the minimum period expires.

pl67 uses SSL/TLS encryption for all data transmitted between your device and our servers, and sensitive data is encrypted at rest. Access to personal data is restricted to authorised personnel on a strict need-to-know basis. We do not sell your personal data to unrelated third parties. Full details of our data handling practices are set out in the pl67 Privacy Policy.

Change your password immediately using the account settings page, then contact our support team at [email protected] marked as urgent. Our security team will review recent account activity, flag any suspicious transactions and, if necessary, temporarily freeze the account while the investigation is under way. Enable two-factor authentication after the incident to strengthen future account security.

You can reach the pl67 support team by emailing [email protected]. Our team is available 24 hours a day, 7 days a week. For responsible gambling and self-exclusion requests, include those keywords in your subject line to ensure priority handling. We aim to respond to all enquiries within a reasonable timeframe, with urgent welfare and security issues addressed as the highest priority.